vectorfy

WORK / ENTERPRISE DELIVERY · CLIENT ANONYMISED

Conversation intelligence for quality and compliance.

Review call transcripts, assess service quality, and flag privacy or customer safety concerns. Check the conversation behind each finding.

Illustrated Conversation Insights interface showing a call summary, quality highlights and the transcript evidence behind them. Example data.
PRODUCT
AI-assisted conversation review
ENGINEERING
Software, AI models and integrations
CONTEXT
Confidential enterprise engagement

The system helps review teams understand a call and decide what needs attention. AI findings stay linked to the transcript and audio so people can check them.

How it was built

01 / INSIGHTS

Understand the conversation. Check the evidence.

Open the transcript or play the part of a call that supports a summary. Reviewers can check what was said without searching the whole recording.

Illustrated product view. Call summary linked to transcript evidence and audio excerpts. Example data.

Illustrated product view. Example data.

02 / QUALITY

Assess quality against clear criteria.

Review calls against clear quality checks. See what went well, what needs attention, and which part of the conversation supports each result.

Illustrated product view. Quality assessment with communication and process checks, supporting evidence and a review status. Example data.

Illustrated product view. Example data.

03 / AUDITING & COMPLIANCE

Review privacy, consent, and customer safety.

Flag possible issues beside the relevant transcript and audio. Reviewers can check the context and save their decision with the case.

Illustrated product view. Consent review with a source passage and a human review decision. Example data.

Illustrated product view. Example data.

04 / PLATFORM

Manage access and monitor the service.

Control who can view calls, review findings and manage users. Keep a history of changes and monitor the service.

Illustrated product view. Access controls with permission labels and a history of changes. Example data.

Illustrated product view. Example data.

THE ENGINEERING BEHIND THE PRODUCT

Custom speech processing, built for the business.

The system turns recordings into transcripts, identifies who spoke, and prepares insights for review. Vectorfy built the speech processing, business-system connections and review application.

  1. 01

    Call recordings

  2. 02

    Speech processing

  3. 03

    Evidence & review

  4. 04

    Dynamics 365

Read the engineering case study

INTEGRATION

Conversation insights inside existing business tools.

A Dynamics 365 embedded component places the conversation insights inside the existing record. Staff can review the result in their normal workflow rather than switching to a disconnected tool.

Illustrative product views use synthetic data. Client information is kept confidential.

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